Refund Policy

This Refund Policy explains how refunds work for payments made to GharMate. It should be read alongside our Terms of Service.

Using GharMate as a student is free

Students do not pay GharMate to search listings, message owners, find roommates, or get verified. There is nothing to refund for standard student use.

Rent and deposits are not paid to GharMate

GharMate is a platform that connects students and owners — we are not a party to any rental agreement. Any rent, security deposit, or token amount you pay is paid directly to the property owner, not to GharMate. Refunds of those amounts are governed by your agreement with the owner, and any dispute should be raised with them. We can try to help, but we do not hold or refund money paid to owners.

Owner premium listing fees

• Optional paid features (such as premium listings) are billed as stated at the time of purchase.
• Because a premium listing starts promoting your property immediately, these fees are generally non-refundable once the feature is active.
• If a payment was charged in error, duplicated, or a paid feature could not be delivered due to a fault on our side, contact us and we will review it and issue a refund where appropriate.

How to request a refund

To request a refund for a payment made to GharMate, contact us within 7 days of the charge with your account email and payment details. Approved refunds are returned to the original payment method and may take a few business days to appear.

Changes to this policy

We may update this Refund Policy from time to time. Any changes will be reflected by the “Last updated” date above.

Contact us

Reach us through our Contact page, by email at jatingharmate@gmail.com, or on WhatsApp/call at +91 70655 90032.